The Timbers Army store is run by volunteers and is a non-profit business, please be patient and understanding if we can’t get back to you right away!
Why are items sometimes out of stock even though it says available on the website
Due to selling items in person on game-days, we are unable to guarantee that every item will be fully available at all times. We endeavor to keep enough stock to cover both the online availability and the Merchandise Van, but sometimes we still run out.
What happens if an item I ordered is out of stock or no longer available?
If an item you order is out stock you have the option to cancel your order and receive a refund, or we can ship it when the item is available again. We will email you first to find out your preference.
If you have an order with multiple items but part of it is out of stock, we will ship available items straight away and the remainder will be shipped when they are back in stock (at no extra charge)
I can’t get my order to go through, I keep getting this error message: “Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address”
Make sure that the billing and shipping addresses you enter in the store match your paypal address exactly. If it’s not an exact match for your paypal address, you’ll get this error. (This is a bug in the cart we’re using, hopefully it will be fixed in their next upgrade!)
When will I receive my items?
Orders take 3-5 days to process. Ground shipping can take up to approximately 4-10 business days for domestic shipping. Please contact us for details on shipping times for international orders.
How is shipping calculated?
Shipping is calculated based on the weight of the item, the quantity you are ordering and where it is being shipped to. You can view your shipping costs by clicking on ‘checkout’
Why can’t I pick my order up in person?
During the MLS season you will be able to purchase our merchandise at the No Pity Van which will be situated at 18th & Morrison before and after each home game. Because we don’t have a physical location, it’s very difficult for us to offer in-person pick-up.
I keep trying to increase the quantity of an item in the cart, but it won’t let me.
This is because we don’t have enough stock of that particular item to fill the increased order. The cart won’t let you add it if we don’t have it.
Returns
All sales are final, however, items can be exchanged for an item of equal value, or store credit. In order to be eligible to return the item must be unwashed and unworn.
Sizes
All products are in men’s sizes, unless noted for either kids or women’s sizes.
Why don’t you have sizes and fit styles for women or children?
We have select items for women and children.
I have questions about my order that isn’t listed here…
Feel free to email us at purchases@timbersarmy.org
